IKEA Buyback & Resell service Terms and Conditions

These terms and conditions are in addition to and do not affect, the IKEA Returns Policy or your statutory rights.

How does the Buyback and resell service work?

With the Buyback and resell service, we help you prolong the life of your IKEA products. We buy back your used products in return for an IKEA refund card. We then resell your second-hand products in our Re-shop and Re-use area or online, where it provides a chance for someone else to give it a second life at an affordable price. It also helps us to become more people and planet positive and to transform into a circular company.

To participate, follow the step-by-step process using our Buyback estimator tool. Once you have completed the steps, you will receive an estimate of the Buyback value of your IKEA products.

All estimates are subject to a physical inspection of the products by an IKEA co-worker at the participating IKEA store of your choice. The final amount agreed may therefore differ from the estimate received, if the physical inspection shows any discrepancies. Please note that we do not agree to buy back your products until they have been confirmed as IKEA products and their resale condition has been verified by an IKEA co-worker, in-store.

If we do not accept your used IKEA product, we will offer you the option to recycle the item for you or to dispose of it according to our zero waste to landfill policy.

If we accept your products for resale, you will receive an IKEA refund card for the agreed amount.

Refund cards are redeemable for an unlimited period of time from the date of issue and can be used in-store (excluding our Bistro's, Restaurants or Swedish Food Markets) or online, on all products except IKEA Food. The amount offered to you by the IKEA co-worker is not open to negotiation, and we reserve the right to refuse any products at our discretion. The table below shows how we price your used items.

Pricing structure

As new – no scratches: 45% of the original price (+15% for IKEA Family members)

Very good – minor scratches: 35% of original price (+15% for IKEA Family members)

Well-used – several scratches: 25% of original price (+15% for IKEA Family members)

Working example: 45% + 15% IKEA Family is equal to 51.75% (for “As new”)

If we are unable to sell your second-hand IKEA products, we will dispose of them responsibly and recycle them wherever possible. Learn more about sustainability at IKEA.

Quality and condition of products for resale

Our intention is to sell on your products to a new home, and we want to ensure that Buyback products purchased by other customers are of a high quality. The Buyback and resell service is currently only set up to handle complete, assembled and fully functional pieces of used IKEA products from the categories listed below. All items must be returned clean, unmodified and in good, resalable condition. If a product is returned not fully and correctly assembled to IKEA’s satisfaction, we will not be able to provide an offer. They must be fully owned by you and not carry any hidden debts or security interests.

We only accept clean and original products that can be recognised by us as IKEA products, bearing an original IKEA product sticker and/or the IKEA logo.

N.B. We cannot accept component parts on their own, they must be part of a completely assembled piece of furniture, i.e. we do not accept doors without the frame to attach them to.

Products we accept

The specific products that are eligible for the Buyback scheme are listed here but will include the following:

All dressers, office drawer cabinets, small structures with drawers, display storage, sideboards
Bookcases and shelf units
Small tables (including laptop tables)
Multimedia furniture
Cabinets
Dining tables and desks (excluding gaming desks with power supply)
Chairs and stools (excl upholstered or leather chairs and stools)
Chest of drawers
Children’s products (excluding mattresses and textiles)
Complementary bedroom products (clothes rails, dressing tables & free-standing mirrors)
Kitchen furniture (trolleys, step stools & free-standing kitchen islands)
Plant pot stands and indoor pots
Home decoration products (artificial plants and flowers, vales & bowls, mirrors, picture frames & picture ledges)
Home organisation products (boxes & baskets, shoe cabinets & shoe racks)
Table and floor lights

Products we do not accept

Unfortunately, we are currently unable to accept items from the categories listed below. However, we are always looking for new opportunities to improve our services so do check back in the future.

Non-IKEA products
Component parts
Hacked or modified products
Non-assembled IKEA products
Products that have been used outside including outdoor furniture
Beds (excluding extendable children's beds)
Mattresses & bed textiles (such as blankets and mattress toppers)
Sofas/armchairs
Other soft goods (pillows, towels, curtains etc.)
Kitchens including worktops, cabinets and fronts
System wardrobes (incl. PAX and interiors)
Other over-sized items
Appliances and other electrical items
Children's mattresses and textiles
Upholstered or leather products
Bathroom accessories
Cookware and tableware
Rugs

Where is the Buyback & Resell service offered?

North Ireland:

IKEA Belfast

Scotland:

IKEA Edinburgh
IKEA Glasgow

Wales:

IKEA Cardiff

England:

IKEA Wembley
IKEA Croydon
IKEA Lakeside
IKEA Birmingham
IKEA Nottingham
IKEA Warrington
IKEA Gateshead
IKEA Sheffield
IKEA Milton Keynes
IKEA Southampton
IKEA Bristol
IKEA Greenwich
IKEA Exeter
IKEA Leeds
IKEA Manchester
IKEA Reading
IKEA Hammersmith
IKEA Harlow
IKEA Brighton
IKEA Norwich

Please note that the service is for customers personally using the products in their private household only. IKEA has absolute discretion and reserves the right to refuse to offer the buy back voucher to any customer who IKEA reasonably suspects is acting in a way to make commercial gain from the offer, who IKEA reasonably suspects is acting in contravention with the terms and conditions of this offer, or who IKEA reasonably suspects is acting contrary to the spirit of the offer.

For the avoidance of doubt, there will be no limitation on the number of articles or the size of the articles you wish to return. We do not buy back large batches of commercially used furniture from companies.

Returns policy for second-hand products

If you decide to spend your refund card in the Re-shop and Re-use area of the IKEA store, that’s good news! You will get a great IKEA product at an even lower price than usual.

Our normal returns policy applies to all second-hand products. Read more about our 365-day returns policy here.

IKEA Buyback & Resell service Terms and Conditions for IKEA Business Network account customers

These terms and conditions are in addition to and do not affect, the IKEA Returns Policy or your statutory rights.

With the Buyback and resell service, we help you prolong the life of your IKEA products. In return for your used products, we provide an IKEA discount code (via an IKEA Refund Card) towards new IKEA products for your business. We then resell your second-hand products in our Re-shop and Re-use area or online, where it provides a chance for someone else to give it a second life at an affordable price.

To participate, follow the step-by-step process using our Buyback estimator tool. Once you have completed the steps, you will receive an estimate of the Buyback value of your IKEA products.

If we do not accept your used IKEA product, we will offer you the option to recycle the item for you or to dispose of it according to our zero waste to landfill policy.

If we accept your products for resale, you will receive an IKEA digital discount code to the agreed discount value.

Discount codes are redeemable for a 5 year period of time from the date of issue and can be used in-store (excluding our Bistro's, Restaurants or Swedish Food Markets) or online, on all products except IKEA Food. The discount value offered to you by the IKEA co-worker is not open to negotiation, and we reserve the right to refuse any products at our discretion. The table below shows how we calculate your discount.

Your discount code will be issued electronically to the email address registered to your IKEA Business account. The discount code may be used across more than one transaction until the discount value has been fully redeemed, and any unused balance will remain available on the code until it expires. The discount code cannot be combined with any other offer, promotion or discount, and cannot be replaced or reissued if lost, unless required by law.

The discount code may only be applied against your purchase of new IKEA products and cannot be exchanged for cash. The discount code may only be used by the same business customer to whom it was issued and only for business purposes. It is non-transferable and may not be used for personal or household purchases. The discount code (formally, an IKEA Refund Card) is subject to the following terms and conditions:

https://www.ikea.com/gb/en/customer-service/terms-conditions/ikea-gift-card-terms-and-conditions-pub01a1bbc0/

Pricing structure

As new – no scratches: 45% of the original price (+15% for IKEA Business Network account)

Very good – minor scratches: 35% of original price (+15% for IKEA Business Network account)

Well-used – several scratches: 25% of original price (+15% for IKEA Business Network account)

Working example: 45% + 15% IKEA Business Network account is equal to 51.75% (for “As new”)

If we are unable to sell your second-hand IKEA products, we will dispose of them responsibly and recycle them wherever possible. Learn more abput sustainability at IKEA.

Quality and condition of products for resale

To use this service you must hold a valid IKEA Business Network account[AF1] and be able to provide evidence of your business status on request. Title to and ownership of the products will pass to IKEA once we have accepted them and issued your discount code.

If you are registered for VAT, the transfer of your products to IKEA under this service may constitute a taxable supply by your business. Where this is the case, you must provide IKEA with a valid VAT invoice in respect of the products accepted by IKEA, showing the discount value as the consideration and the applicable VAT. IKEA will not be obliged to account to you for any VAT amount until a valid VAT invoice has been received. You are responsible for correctly accounting to HM Revenue & Customs for any VAT due on the supply.

We only accept clean and original products that can be recognised by us as IKEA products, bearing an original IKEA product sticker and/or the IKEA logo.

N.B. We cannot accept component parts on their own, they must be part of a completely assembled piece of furniture, i.e. we do not accept doors without the frame to attach them to.

Products we accept

The specific products that are eligible for the Buyback scheme are listed here but will include the following:

All dressers, office drawer cabinets, small structures with drawers, display storage, sideboards
Bookcases and shelf units
Small tables (including laptop tables)
Multimedia furniture
Cabinets
Dining tables and desks (excluding gaming desks with power supply)
Chairs and stools (excl upholstered or leather chairs and stools)
Chest of drawers
Children’s products (excluding mattresses and textiles)
Complementary bedroom products (clothes rails, dressing tables & free-standing mirrors)
Kitchen furniture (trolleys, step stools & free-standing kitchen islands)
Plant pot stands and indoor pots
Home decoration products (artificial plants and flowers, vales & bowls, mirrors, picture frames & picture ledges)
Home organisation products (boxes & baskets, shoe cabinets & shoe racks)
Table and floor lights

Products we do not accept

Unfortunately, we are currently unable to accept items from the categories listed below. However, we are always looking for new opportunities to improve our services so do check back in the future.

Non-IKEA products
Component parts
Hacked or modified products
Non-assembled IKEA products
Products that have been used outside including outdoor furniture
Beds (excluding extendable children's beds)
Mattresses & bed textiles (such as blankets and mattress toppers)
Sofas/armchairs
Other soft goods (pillows, towels, curtains etc.)
Kitchens including worktops, cabinets and fronts
System wardrobes (incl. PAX and interiors)
Other over-sized items
Appliances and other electrical items
Children's mattresses and textiles
Upholstered or leather products
Bathroom accessories
Cookware and tableware
Rugs

Where is the Buyback & Resell service offered?

North Ireland:

IKEA Belfast

Scotland:

IKEA Edinburgh
IKEA Glasgow

Wales:

IKEA Cardiff

England:

IKEA Wembley
IKEA Croydon
IKEA Lakeside
IKEA Birmingham
IKEA Nottingham
IKEA Warrington
IKEA Gateshead
IKEA Sheffield
IKEA Milton Keynes
IKEA Southampton
IKEA Bristol
IKEA Greenwich
IKEA Exeter
IKEA Leeds
IKEA Manchester
IKEA Reading
IKEA Hammersmith
IKEA Harlow
IKEA Brighton
IKEA Norwich

Please note IKEA has absolute discretion and reserves the right to refuse to offer the discount code to any customer who IKEA reasonably suspects is acting in a way to make commercial gain from the offer, who IKEA reasonably suspects is acting in contravention with the terms and conditions of this offer, or who IKEA reasonably suspects is acting contrary to the spirit of the offer.

For the avoidance of doubt, you may return a maximum of 9 of the same article at any one time. For the larger volumes please contact the business team https://www.ikea.com/gb/en/ikea-business/contact-us/ where will review case by case which will be Subject to IKEA’s discretion.

Returns policy for second-hand products

If you decide to spend your refund card in the Re-shop and Re-use area of the IKEA store, that’s good news! You will get a great IKEA product at an even lower price than usual.

Our normal returns policy applies to all second-hand products. Read more about our 365-day returns policy here.

Governing law

These terms and conditions, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction, save that if the service is used at a store in Scotland or Northern Ireland, the laws and courts of that jurisdiction will apply.

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